Resumé / Bio
Developed sales techniques and approaches that were proven successful.
In depth knowledge into new technology and applications negotiating contracts and business takeovers on the spot.
Gained customer referrals through chrismal introductions, product and service satisfaction.
Oversaw and directed day-to-day activities of diverse sales, IT support and customer service.
Negotiated all aspects of any dilemma and successfully handled difficult clients and complex situations to each party's satisfaction maintaining company objectives.
Supervised staff in sales and customer service to control and ensure efficiency, maximize productivity to help maintain quality service.
Created new avenues of sales by coupling non-related services into one package.
Opened opportunities by establishing relationships with other companies and potential customers to open a door for future business.
Showcased products and services to select target audiences with astounding success.
Skills & Abilities:
Microsoft Office, Sales Force, Lotus Notes, Basis Online Sales Service "B.O.S.S.", AS400/Basis, Unix, C programming, Altrac, IMIS
Can multitask with up to and exceeding 26 applications at a time simultaneously.
Creating dynamic winnable sales approaches.
Customer service coordinator
Excellent problem solving
Detailed and quality-oriented
Strong organization methods
Dominant public relations background
Taylor fit options for sales
Adapting to changing market reflections and fluctuations
Learning new software and fields of study.
Implementing new procedures that are market dictated.
Designing sales strategies that revolve around market conditions and new product releases.
Empathizing with clients to forge good working relationships.
Re-iterating information to clients solidifying contracts, agreements and special arrangements.
Creating new charismatic penetration techniques to explore untouched markets.
Designing scripts and jargon for both sales and customer service.
Created a marketing campaign with an unprecedented response of 33% from target pool.
Coupled unrelated products and services in the residential sector and dominated the market.
Consistent over quota top performances in sales, market responses and new clientele.
Written technical instructions for a self help guide; telecom, networking, cabling and most appliances.
Ontario Real Estate College
Humber College School of Technology
Humber College School of Business 1997 (Course Study 60 days)