Resumé / Bio
Experienced professional with proficiencies in office systems and data functions. Evaluate customer needs and recommend products/services, address inquiries/concerns and clarify policies/procedures; skilled in observational recommendations and proficient in MS Office Suite applications.
• Customer Relations * Typing
• Multi-line Phone System * MS Word/Excel/PowerPoint
• Data Entry * General Office Equipment
Meritorious Service Medal- U.S. Army 11/1993 - 9/2000
Ombudsman for TX Dept of Human Services 09/2000 - 06/2003
8/2004 - 10/2007 U.S. Department of Agriculture/Rural Development St. Louis, MO
Received daily calls from homeowners needing assistance with mortgage and
Payment processing using state of the art software. Instrumental in reducing
Government program subsidizing homeowners' mortgage. Performed numerical and alpha data entry functions.
6/2003 - 8/2004 Department of Veteran Affairs Temple, TX
Medical Assistant (ROI)
Assisted veterans and authorized third parties requesting medical information.
Instrumental in speedy resolutions for Central Texas veterans from 6/2003 to
6/2004. Performed numerical and alpha data entry functions.
11/1993 - 9/2000 United States Army Killeen, TX
Processed over 10,000 soldiers from active duty following Desert Storm.
Supervised over 30 soldiers in administration and tactical Support.
Instrumental in reducing post Desert Storm personnel expenses for the
Department of Defense from 11/1993 to 11/1995. Performed numerical and alpha data entry functions.
University of Mary Hardin-Baylor Belton, TX
Bachelors: Marketing Major
University of Missouri at St. Louis St. Louis, MO 12/2011