Resumé / BioEXPERIENCE
Government Service
COLLECTIONS REPRESENTATIVE (BILINGUAL) -INTERNAL REVENUE SERVICE - 2009-PRESENT
Duties: Review taxpayers' individual and business accounts, assist them in meeting their tax obligation and educate them to ensure their compliance with tax law thus avoiding future back-tax liabilities. Responsible for determining whether delinquencies meet criteria to merit filing of liens and/or levies against taxpayers' properties, assets and income. Adhere to parameters put in place by federal and tax law as well as IRS regulations and policies. Review and work cases assigned to inventory in addition to inbound calls.
Training/Achievements:
Volunteered and successfully completed VITA certification on Basic, Intermediate Tax Law and Puerto Rico I and II
Promoted to Collections Representative (Permanent) within 8 months of being hired as a seasonal CSR
8 weeks of Tax Law training pertaining seriously delinquent tax liability for business and individual accounts
Elected as Member of the Executive Board as Secretary for Hispanic Internal Revenue Employee (HIRE) P.R. Chapter
Financial Services Management
BRANCH MANAGER - AMSCOT FINANCIAL SERVICES - 2006 - 2009
Duties: Responsible for the daily operations and business management of the branch. Lead and develop associates to be fully trained to identify customer financial needs and successfully sell the appropriate products/services to meet those needs. Coach staff to perform member service activities to increase membership relationships. Monitor tellers and teller area to ensure compliance with all cash handling procedures as well as compliance with Bank Secrecy Act, Fair Debt Collections Practices Act and other federal law as well as state laws and company guidelines.
Training/Achievements:
Received continuous training in Bank Secrecy Act and Fair Debt Collections Practices Act
Promoted to Branch Manager after 5 months of being hired
Increased branch revenue by 20%
Decreased and controlled branch's percentage of loss below company goals
Retail Management
POSTAL RETAIL SUPERVISOR/MAIL PROCESSING CLERK - UNITED STATES POSTAL SERVICE - 2001 - 2006
Duties: Supervise a group of 12 employees in the delivery, collection, and distribution of mail, and in retail service activities within a post office. Manage inventory of retail products and its merchandising. Train, supervise and assist new hires. Collect, distribute and dispatch outgoing/incoming First Class, Priority and Express Mail. Assist customers with the purchase of shipping products and services.
Training/Achievements:
Regularly exceeded established sales goals and percentages by over 5% of established goal.
Recognized by Postmaster for receiving a letter of commendation from a satisfied customer.
MILITARY ACHIEVEMENTS/EXPERIENCE
Appointed SGT Marine Security Guard for American Embassies overseas during a 4-year enlistment in the USMC (1994-1999)
Received USMC Good Conduct Award
Promoted to the Rank of SGT within first 3 years
OTHER SKILLS
Bilingual/Fluent: English, Spanish. Computers Proficiency: MS Office, MS Windows, Power Point, Outlook and Basic C++ programming
INTERNATIONAL EXPOSURE
Extensive travel in Europe, Asia, and Africa. Over 4 years of international exposure.