brisbane shadesails
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11/4/2019 7:59:15 AM 



Established 2005 - Tried & Trusted company with over 4000 customer installations
Customer Service - We book your appointment, confirm by email & turn up
Our Values - Family owned and operated where we truly value your business
Our Team - We have the best of the best from sales to installation
Installations - All check measured by the installers prior to order so no errors
Our Products - Our range of outdoor blinds and awnings is huge (see below)
Warranty - No-one can offer better than us
Our Showroom - Visit our showroom so you can actually see what you are paying for
Our Partners - Hardback Industries Halifax Vogel Focus Awnings Decorator Blinds
Licensed - We are QBCC 1122052 this is a low rise builders license
In 2010 Brisbane Shade & Sails made the decision to extended our product range and include a very high quality range of Indoor & Outdoor Blinds, Awnings & Shutters and this came about after repeated requests from our shade sail customers who all shared similar complaints of poor customer service, especially if you had a problem, and the inferior quality of the majority of these imported products.

The is still very much a problem today with the Australian market flooded with cheap imported fabrics and components that are not subject to any standards or Quality Assurance in their third world economies of manufacture.

To become Number 1 in the market we knew we would have to do this a lot better from the ground up and set new standards not only in product range and quality, but customer service, warranty and installation all these areas were lacking professionalism in this industry.


In the few years since we undertook this mammoth task we can proudly state we have set new standards and the bar is very high for our competitors, we also constantly look at what we do and where we can improve, even though our customer satisfaction rates are extremely high, there is always room for improvement.


The Sales Process Start to Finish:
We changed everything from how we take your initial inquiry, to how we set your appointment and introduce your sales representative, a letter of introduction will arrive in your email inbox along with product information, prior to their arrival. He or she will be on time or early, well presented and possess all the knowledge and problem-solving skills required, our best Salesman has almost 30 years industry experience, a rare gem indeed in these current times, where good old fashion values and service seem to mean very little.

The Order and Installation Process:
Once a product is sold and all paperwork signed and double checked, your installer will be notified and schedule his first visit to check the measurements the salesperson has supplied so we can professionally eliminate any possible errors. Once completed the office will place your order with our online booking system that tracks every install and its progress in the que system. We know at all times how your project is progressing through the system.

Our installers work for us, they are not dime a dozen contractor handymen, they are competent tradesman and they all have a beautiful eye for detail who take a lot of pride in their work not only to ensure total customer satisfaction, but they also know what is expected and considered acceptable by us to maintain our long established good name.

Our QBCC Builders License offers total piece of mind, we are not limited or dollar restricted by law as to what building services we can carry out on your most prized possession.

The Payment Process and Important Review:
Once you have made your decision to experience a real difference by using Brisbane Shade the sales person will get any required signatures and payment of the deposit to advance your project to the stages previously mentioned.

Once all works have been completed, the installer will contact the office to inform us the project has been finished without any compromise and that the customer is totally happy.

Only then do we collect the final payment and ask for the very important Google Review.

*Please Remember - This is the single most important thing YOU as a satisfied customer can do for US, and we make this as easy as possible with a thank you letter containing the link straight to the Google Review area for our Awnings, Blinds & Shutters pages. We need this.

*Remember we want your future business, we also want you to refer us to your friends and relatives for their future business and we will go the extra distance to get it.

We made our commitment to do this better, to give our customers an enjoyable experience rarely found in the service industry and we have built our success on these important attributes, and we know we have done it in spades, but you will be our judge.

We have searched out and built business relationships with companies such as Hardback Industries from Frankston Victoria and HVG Adelaide, both reliable Aussie businesses.

Hardback is a very successful and well established Australian Outdoor Blind and Awning manufacturer, and they now supply most of our range. Simply put they make the most robust outdoor products we have ever seen, they are built tuff, everything is tested before dispatch and they even have developed their own brand of Blind & Awning Mesh, are they the cheapest, No, are they the best, Hell Yes it's why we deal with them.

HVG another Aussie success story are probably the biggest supplier of Blind, Awning and Shade Sail mesh in the country our overall relationship with them is coming up to a decade long, why? Because they supply the best. We really can say that we simply Do it Better.

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